Q：Do I need to tell you my raw materials?
A.Yes, in order to help you better, we suggest you provide the name of the raw material you want to process.
Q：Can I use my own raw materials for extraction test?
A.Yes, of course. We can do extraction tests and send videos and test reports for your refer.
Q：How can we see the working machines?
A.You are warmly welcome to visit our factory or we can have a video call to show you our factory and introduce the details of your interested machines on the spot.
Q：Can you make customized designed products?
A.Yes, we have a professional technology team for new research and development.We can make the products according to customer's requirements, like the size,logo and details.
Q：How to control the quality of the products?
A.We have always placed great emphasis on the quality level is maintained. Moreover, the principle we always maintain is "to provide customers better quality, better price, and better service.
Q：Do you have CE certification？
A.Yes, we have CE certification, machine quality is one year guaranteed.
Q：How to transport machine?
A.We usually choose sea transportation. Laboratory models can be shipped by air according to customer requirements.
Product FAQ
Q：What is the MOQ for your production?
A.The MOQ depends on your requirements for color, logo and so on. For some normal items, we have in stock, the MOQ is 1 set.
Q：Do you have OEM service? Do you provide parts?
A.Yes, we will, as long as you provide us with your drawings and detailed requirements.
Q：Do you manufacture your own products?
A.Yes, we have our own factory and multiple production lines for manufacturing machines.
Q：What is your production period?
A. We have some machines in stock. They can be dispatched within 3 to 5 days after receiving the order. Some machines will be put into production immediately, approximately within 10 to 30 days. If it is in large quantities, the construction period needs to be negotiated.
Q：Can you make customized designed products?
A. Yes, we have a professional technology team for new research and development.We can make the products according to customer's requirements, like the size,logo and details.
Q：Does the machine have a warranty? How long is the warranty period?
A. All of our machines come with a one-year warranty. We can provide parts replacement and machine maintenance. We suggest that you consult us before placing an order.
Q：What is the price term and payment method?
A.We can quote EXW, FOB, CIF and CNF price. And you can pay us by T/T, L/C or Western Union.
Service FAQ